I just received my shirts but they are the wrong size
Simply return the article and we will exchange. Please note this does not apply to custom orders, (please read below in the “custom orders” section)and additional shipping charges will apply. All items must be unworn, undamaged, unwashed, and complete with all original tags and packaging intact. As a special sizing note, we carry different brands of clothing which in turn are manufactured by different companies. The sizing varies from manufacturer to manufacturer and sizing charts located at each item should be verified.

I just received my shirts and wish to return them and receive a refund
We offer a full 365 day return policy if you are for some reason unsatisfied with the product. Returns are subject to a 15% restocking fee depending on the circumstances. Shipping charges are not reimburseable. Clothing articles must be unworn and undamaged with all original packaging and tags intact. Again, custom apparel orders do not apply to the return policy described above. Please read below in the "Custom Orders" section.

I just received my order and it is either damaged or wrong?
If it is our fault, simply return and we will either refund or replace the item at no cost to you. Our return address is:

WeddingTropics -Attn:Returns
5324 32nd Ave S.
Seattle, WA 98118


What is your Shipping method?
Orders are processed in the order in which they are received and are usually shipped the same or next day. Weekend orders are processed on the following business day. All Guayabera and Havana shirt orders are shipped via USPS priority mail, on average it takes 2-3 days for customers to receive. FedEx rush overnight delivery barring holiday rush or non-working postal days. Hawaiian garments are shipped directly from Hawaii and many times are made to order. They average from 4-7 days to receive, but can also take up to 3 weeks depending on availability. Our warehouses are located in Ohio, California, Hawaii, and Washington. Depending on the shirt styles that are ordered, stock can come from either warehouse or all warehouses. At customer requests to both keep shipping costs down and for customer convenience, our standard delivery on all packages does not include signature confirmation or insurance. If you are concerned that the shipping address where your package may be left at the door is an unsuitable or unsafe location, we recommend either requesting signature confirmation at checkout comments or have the package delivered to a safer more secure address. Unless otherwise requested by the customer, we ship every package using just delivery confirmation. Our order delivery responsibility is confirmed and complete when successfully tracked to your address. No exceptions!

International Shipping
We do ship internationally for most countries. We use USPS global priority, global express, and FedEx. Shipping time varies from 2-10 business days depending on the method. Free shipping does not apply to Int'l shipping. Please note for custom orders shipping international, the standard 4-6 weeks to receive may be extended depending on the season rush.

Feedback
If you are happy with our quality, service, and products, please tell others. If you are dissatisfied, PLEASE tell us. Ultimately it is you that we work for, therefore we highly value your comments and suggestions on how we can better provide our service to you.

Customer Service
We care about what our customers think and what they are saying, therefore customer Service is our number 1 priority. We not only greatly value our customer satisfaction and appreciation, but also understand that a happy customer promotes a return customer and spreads the word about us.

What are your hours of operation?
Operators are available Monday thru Friday 9:00 – 6:00 (PST). We are closed Sat & Sun and major holidays.

Custom Orders

I have general questions before making my custom shirt order
We understand that ordering your custom wedding shirts can be a complex matter. For that, we have compiled a document based on our many customer questions we have received- please Click Here to access. If you still have questions after looking over the documentation or if you are unsure about something, please feel free to give us a call.

My wedding is in about 3 weeks can I get my custom order in time?
Depending on how soon your need is, we do have an expedited service available. We use FedEx Global Priority and ship right to your door. We can usually accomodate 3-4 weeks delivery turnaround. Please call regarding this service for pricing and availability. Note that during the busy season this service may not be available and/or Int'l shipping may also extend the time to receive (Click Here for additional information).

Sizing my Custom Guayabera shirts, Custom Linen pants, and Linen Suits
We emphasize (probably over emphasize) the risk involved when making the assumption about size without carefully measuring and matching. There is a time and cost loss associated with any mistakes made on the customers behalf. We always recommend following the directions on our help pages closely in order to accurately measure and match to our sizing charts. Click Here to access. WeddingTropics assumes no responsibility for customer mistakes or assumptions about their sizing. Although we do sympathize, we will remake the shirts and take the return, but full refunds cannot usually be given. Our policy is to give a 50% refund on returns resulting from mistakes at the customer behalf. Please follow the instructions carefully.

Perfect Embroidery color matching on my custom Guayabera shirts
If a perfect shirt embroidery color matching is required, we strongly recommend purchasing the Madeira book. Colors viewed online will vary in shades whereas the book contains actual thread that is used by the manufacturer for the embroidery. The online swatch matching system is for a basic reference for a casual color idea, not for exact acuracy. If used and relied upon for an exact match, it is done so at your own risk! We cannot be responsible for mis-matched shades as a result of this method. Our 50% custom shirt refund policy applies here as with the incorrect sizing. Please Click Here for more information on selecting embroidery colors or to order the Madeira book, please Click Here. The $10 charge is fully refundable at the return of the booklet or when your custom order is placed.

Fabric Color Locator Services
If you have a special fabric color matching request outside of our 13 standard fabric colors, you can download our Material Services Request form and proceed as the directions located on the form. The fee for the fabric locator service is $25 that will be added to the cost of your order if we successful in matching your color. Alternately, if you have a particular fabric you would like us to use for your item(s), please call us at (877)374-3299 regarding fabric restrictions and how to proceed.

Shipping Safety
For standard delivery, we ship USPS priority from our distributor in Seattle to the entire domestic USA. All USPS mail carriers use their own judgment on whether to leave the package at your door or not. At customer requests to both keep shipping costs down and for customer convenience, our standard delivery on all packages does not include signature confirmation or insurance.   If you are concerned that the shipping address where your package may be left at the door is an unsuitable or unsafe location, we recommend either requesting signature confirmation at checkout comments or have the package delivered to a safer more secure address. Unless otherwise requested by the customer, we ship every package using just delivery confirmation. Our order delivery responsibility is confirmed and complete when successfully tracked to your address. No exceptions!

Shipping costs associated with custom apparel
Our custom apparel is manufactured in Central America on an expedient basis, therefore must be imported into the US and sent via air freight. The cost associated with this service includes customs duty clearance and brokerage fees on top of the shipping and handling costs. To complete, there is also a domestic shipping charge to the customer from our distribution center in Seattle.